Questions? Answered.

No. We currently ship exclusively to addresses within the United Kingdom. We do not ship to international destinations or PO Boxes at this time.

Shipping is free on all orders across the United Kingdom. There are no hidden fees and no minimum purchase requirements.

• Processing time: orders are processed and dispatched within 1–2 business days (Monday–Friday).
• Delivery time: once dispatched, your parcel arrives within 3–5 business days.
• Tracking: you'll receive a tracking link by email as soon as your order is dispatched. You can follow it any time on our Track Your Order page.

• Within 24 hours: yes. Email us at contact@veetora.com and we'll cancel the order and issue a full refund.
• After 24 hours: if your order has already been processed or dispatched, it can no longer be cancelled. Once it arrives, you can use our standard return process instead.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and the secure digital payment methods shown at checkout. All payments are processed through encrypted payment gateways.

We offer a 30-day return window from the date of delivery. To be eligible, the item must be unused, with any tags attached, and in its original packaging.

Full details are in our Refund Policy.

• Faulty or damaged items: no. We cover the full return shipping cost.
• Change of mind: yes, the return shipping fee is paid by the customer. We provide a pre-paid return label and the fixed label cost is deducted from your refund. The exact fee is stated in our Refund Policy.

Once we receive and inspect your return, approved refunds are processed within 3 business days to your original payment method. Depending on your bank, it may take up to a further 5 business days to appear on your statement.