Shipping policy

Shipping Policy

Thank you for shopping at Veetora. We are committed to delivering your bags and backpacks safely and on time. Below are the details of our shipping policy.

Shipping Destinations

We currently ship to addresses within the United Kingdom only. We do not ship internationally or to PO Boxes at this time.

Order Processing Time

.Processing: all orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK bank holidays).

.Confirmations: you will receive an order confirmation email immediately after purchase. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods, Costs & Delivery Times

We keep things simple and transparent, with one reliable standard service across the UK:

Please note: delivery times are estimates and may vary slightly during peak periods (such as holidays) or severe weather.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a unique tracking number and a direct link to follow your parcel. You can also track it any time on our Track Your Order page, or contact us at contact@veetora.com.

Delivery Address

Please ensure your shipping address is complete, accurate, and includes the correct postcode. Veetora cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake in your address, contact us immediately at contact@veetora.com — once an order has been dispatched, we are unable to change the delivery address.

Packaging

All orders are packaged to protect your items in transit, and we use recyclable packaging materials where we can.

Delivery Issues & Resolutions

Lost or missing parcels. If tracking shows your parcel as delivered but you cannot find it: check around your property, with neighbours, or with building management, and verify the address on your order confirmation. Then contact us as soon as possible at contact@veetora.com — we will open an investigation with the carrier and arrange a replacement or refund where appropriate. Your statutory rights are unaffected: your order is our responsibility until it is in your possession.

Damaged in transit. If your parcel arrives visibly damaged or open, take clear photos of the outer packaging and the product, and contact us immediately at contact@veetora.com. We will prioritise your case and arrange a prompt replacement or full refund.

Order Modifications and Cancellations

Need to change or cancel an order? Email us immediately at contact@veetora.com. Orders can be cancelled within 24 hours of purchase, provided they have not yet been dispatched — see our Refund Policy for full details. Once an order has been processed or dispatched, it cannot be cancelled or modified; you can use our standard return process after delivery instead.

Contact Us

Email: contact@veetora.com

Phone: +86 153 975 478 07

Address: B27, Shing Lee Commercial Building
8 Wing Kut Street

Support hours: Monday to Friday, 9:00am–5:00pm (HKT, UTC+8)